2025 Annual Meeting Contact Us Pay My Bill Outage Map
Your cooperative is currently experiencing normal energy demand. No special energy saving measures are necessary.
SmartHub Log In

Prepaid Billing Program

Prepaid puts you in control of your electric bill! 

Riverland Energy Cooperative's Prepaid Billing Program allows you to pay your electric accounts as you choose.

You purchase electricity before you use it. Payments can be made when and how you want – online or in your SmartHub mobile app.  When your account runs low, you will get an alert. 

Prepaid billing allows you to control your budget well beyond what you can with monthly billing.  Because you pay in advance on prepaid billing, you control how much you use and spend BEFORE you get billed for it.  Keeping an eye on your account in SmartHub helps you recognize how you use electricity and when you need to cut back to stay on budget.

If your funds get depleted, you get a notification prior to service being disconnected.  This gives you a chance to make a payment without ever losing service.

Prepaid FAQ's

How do I qualify? 

You must have an E-mail address and a SmartHub account, and complete the Prepaid Agreement Form. Auto Pay, Budget Billing Net metering, accounts are unable to participate. 

Eligibility Requirements

In order to participate in the Prepaid Billing Program, you must meet the following eligibility requirements:

  • Must complete and sign the Prepaid Billing Agreement form.
  • Must have a valid E-mail address and a SmartHub account.
  • Must not be enrolled in Auto Pay or Budget Billing
  • Must not be a Net Metering Account
  • Must not have a Medical Necessity Document on file.
  • Must be enrolled in the program for a minimum of 12 months.

Prepaid Account Management

  • To initially set up the account, you must make a minimum initial payment to your Prepaid Billing Account in the amount of $50.00.
  • Existing deposits will be applied to the prepaid account by applying monies to any outstanding balance with the Cooperative, then applying the remaining balance to the  Prepaid Billing Account.
  • You will not receive a paper monthly statement in the mail. You can access the monthly statement through their SmartHub account.
  • Prepaid accounts bill daily and also go through a monthly billing cycle. All fixed charges (base service charge, security lights, etc.) are prorated based on thirty (30) days of use and subtracted on a daily basis.
  • Prepaid Billing Accounts follow the Cooperative’s rate schedule. The standard monthly base charge is required for the Prepaid Billing Program and is automatically allocated daily.