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COVID-19 Update: Message from the General Manager

March 26, 2020

 

As we all deal with the new realities brought on by the coronavirus, I want to assure you that your local electric cooperative is here for you.  Electricity is a necessity for our daily lives at work and at home and Riverland Energy provides an essential service to its membership, so we’re doing all that we can to make sure we are available to our members.

 

In response to Governor Ever’s “Safer at Home” Executive Order, we are taking additional measures to safeguard our employees and the public. First, it’s important to remember that the State recognizes that utilities such as Riverland Energy provide critical services and need to continue to operate. We’re not going anywhere.

 

The work we are doing as ‘critical infrastructure workers’ is maintaining the lines, completing necessary work and keeping the lights on. In this time of crisis, reliability of electric service is one less thing you need to worry about because your crews are on the jobs. This means that current and pending construction projects may be delayed. If you have questions regarding a specific project, contact the office. And as a reminder, if you see a Riverland lineworker or field employee, we ask that you adhere to good social distancing practices and do not approach them.

 

In addition to the measures we’ve already taken, including closing our lobbies, we have many of our employees working from home, and have separated our line crews. Trucks are being relocated to that lineworkers can head to the job site without having to come to the office.  New routines are in place for contractors working on our system, and deliveries are being quarantined.

 

We will continue to take phone calls, and the payment drop boxes will be checked daily. We encouraging members to utilize SmartHub to view and pay their bill, receive important notifications and monitor electric usage online. Power outages can also be reported through SmartHub.

 

This is a rapidly evolving situation, and we will address the challenges as they occur. But know that, in the face of any challenge, we are here to keep the lights on.

 

All the best to everyone. Stay healthy, stay safe, and stay home.

 

Sincerely,

Jerry Sorenson, General Manager

 

 

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